Is Klaviyo down right now? How to know in seconds

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title: "Is Klaviyo down right now? How to know in seconds" description: "Check Klaviyo's status page first, then verify with third-party aggregators. Even when Klaviyo is healthy, account-specific symptoms can mimic an outage." slug: "is-klaviyo-down-status-monitoring" publishedAt: "2026-05-19" updatedAt: "2026-05-19" faq:

• q: "Is Klaviyo down right now?" a: "Check status.klaviyo.com — Klaviyo's official status page. If it shows green across services and the most recent update is older than the issue you're seeing, the problem is likely account-specific rather than a Klaviyo-wide outage."
• q: "Where can I check Klaviyo's official status?" a: "https://status.klaviyo.com is the official Klaviyo status page. It lists current incidents, scheduled maintenance, and recent operational history. Third-party aggregators like StatusGator and isdown.app also track Klaviyo and can email you when status changes."
• q: "What does 'partial degradation' mean on Klaviyo's status page?" a: "Partial degradation means one or more services are experiencing reduced performance but not full outage. Common forms: API responses slower than normal, flow processing delayed, analytics dashboards lagging, or specific regions affected. Most sends typically still go out, just with delays."
• q: "Why does my Klaviyo flow look broken even though status.klaviyo.com shows green?" a: "Status pages report platform-wide health, not account-specific issues. Your specific symptoms — a flow not firing, metrics not updating, integration drift — can be invisible to Klaviyo's incident reporting because they affect only your account. These are the most common 'silent failures' that don't show up on status pages."
• q: "How long does Klaviyo typically take to resolve outages?" a: "Minor incidents (degraded API performance) usually resolve in 30 minutes to 2 hours. Major outages (sends not processing) typically resolve in 2-6 hours. Full multi-hour outages are rare but happen — average historical resolution time is under 4 hours."
• q: "Will Klaviyo email me about outages?" a: "Only if you've subscribed to status.klaviyo.com notifications. By default, Klaviyo doesn't push outage alerts to customer accounts. Subscribe at status.klaviyo.com for email or SMS notifications on incident updates."
• q: "Can I monitor Klaviyo's uptime myself?" a: "Yes. StatusGator (statusgator.com/services/klaviyo) and isdown.app (isdown.app/status/klaviyo) aggregate Klaviyo's status and alert on changes. For account-specific monitoring (your flows, your events, your sends), you need an always-on monitor that watches your account directly."
• q: "How is account-specific monitoring different from Klaviyo's status page?" a: "Klaviyo's status page reports platform-wide issues affecting many customers. Account-specific monitoring watches your account — your flow entries, your metric volumes, your integration tokens, your authentication state. Most failures that cost real revenue are account-specific, not platform-wide."
• q: "What should I do if Klaviyo is down and my campaign needs to send?" a: "Wait. Klaviyo queues sends during incidents and processes them when service restores. Manual workarounds (sending from a different ESP, exporting and emailing directly) typically create more problems than they solve unless the outage is multi-day. For time-critical campaigns, build buffer into your send schedule so a 2-4 hour delay isn't catastrophic."
• q: "Why isn't my data syncing from Shopify to Klaviyo right now?" a: "Could be a Klaviyo platform issue (check status), a Shopify platform issue (check status.shopify.com), or a connection problem specific to your account (expired OAuth token, revoked permissions, theme changes). If both platforms show green, the issue is account-specific."
• q: "How can I detect Klaviyo issues that affect only my account?" a: "Account-specific issues — expired tokens, broken integrations, silent metric drops — don't appear on platform status pages because they're not platform-wide. You need monitoring that watches your account directly: hourly checks of trigger event volume, integration token freshness, and flow entry rates." related:
• klaviyo-shopify-integration-not-syncing
• klaviyo-monitoring-tools-2026
• klaviyo-flow-not-sending-emails
• klaviyo-checkout-started-event-not-working

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Check status.klaviyo.com first — that's Klaviyo's official status page. If it shows all services green and your most recent issue appeared after the latest status update, the outage isn't Klaviyo-wide. The problem is likely account-specific: an expired integration token, a broken theme snippet, a flow filter that just started misfiring. These account-level issues are invisible to status pages because they only affect your account, but they cause the majority of real revenue loss in Klaviyo deployments.

The short answer

status.klaviyo.com is the official source. StatusGator and isdown.app are useful third-party aggregators. None of these will tell you about account-specific issues. For those — expired tokens, silent metric drops, integration drift — you need monitoring that watches your account directly.

The longer answer

Where to check Klaviyo's status

status.klaviyo.com. The official Klaviyo status page. Lists current incidents, scheduled maintenance windows, and a 90-day operational history. Subscribe to email or SMS notifications if you want to be alerted when incidents are declared. Updates from Klaviyo's engineering team appear on this page within minutes of incident detection.

StatusGator (statusgator.com/services/klaviyo). Third-party aggregator that watches Klaviyo's status page and alerts on changes. Useful if you watch multiple SaaS services and want a unified status dashboard.

isdown.app (isdown.app/status/klaviyo). Another third-party aggregator. Provides historical uptime data and can email you when Klaviyo's status changes.

None of these will alert you to issues that affect only your account.

What "partial degradation" actually means

Klaviyo's status page uses several severity levels. The most common during minor incidents:

• Investigating: Issue detected, root cause not yet identified
• Identified: Cause known, working on fix
• Monitoring: Fix deployed, watching for recurrence
• Resolved: Incident closed
• Partial Degradation: Service is working but performance is reduced

Partial degradation typically means: API responses are slower than normal, flow processing is delayed by minutes to hours, analytics dashboards may show stale data, or specific functionality (e.g., catalog sync) is temporarily slowed.

Most sends still go out during partial degradation. They may arrive late.

Account-specific symptoms that look like a platform outage

Many of the most expensive Klaviyo issues are account-specific but feel like outages. Common patterns:

• Shopify OAuth token expired. Started Checkout and Placed Order events stop landing. Looks like Klaviyo's integration is broken, but Klaviyo is fine — the token needs refresh.
• Onsite tracking snippet removed. Viewed Product and client-side events stop firing. Browse abandonment, profile identification, and other JS-dependent flows go silent. Klaviyo is healthy; your storefront stopped sending data.
• Subscription platform de-authenticated. ReCharge, Skio, or Smartrr tokens expired. Subscription events stop landing. Subscription-based flows go silent.
• Authentication broke. CNAME records deleted or modified. DKIM fails. Bounce rate spikes. Klaviyo is sending mail; ISPs are rejecting it.
• Flow filter quietly excludes everyone. A catalog rename made a filter stop matching. The flow shows Live, has zero entries, looks broken.

All of these will show status.klaviyo.com as green. The platform is healthy. Your account is the one with the issue, and there's no built-in surface in Klaviyo that alerts you to it.

How to tell platform from account issue

If status.klaviyo.com shows an active incident matching your symptoms (e.g., "Flow processing delayed in US-East region"), you're seeing the platform issue. Wait for resolution.

If status.klaviyo.com shows green or shows a resolved incident from earlier:

1. Check your integration status. Settings → Integrations → look for any warnings.
2. Check your trigger event volume. Analytics → Metrics → the metric your problematic flow triggers on. Is there recent activity?
3. Check your authentication. Send a test to Gmail. SPF/DKIM/DMARC all pass?
4. Check your flow entries. Has the flow had recent entries?

If your trigger event volume is flat, your integration is broken, or your authentication is failing — those are account-specific issues. Status.klaviyo.com won't help you.

Historical Klaviyo uptime

Klaviyo's reliability has historically been strong. Multi-hour outages are rare. Most months see 99.9%+ uptime. Major incidents in recent years have typically resolved within 2-6 hours.

That said: even at 99.9% uptime, that's roughly 8 hours of downtime per year. If your flow misfires during one of those windows, the cost can be meaningful — particularly if it happens during a high-volume sending period (Black Friday, product launch).

What to do during an outage

Wait. Klaviyo queues sends during platform incidents and processes them after resolution. Sends rarely get lost — they just get delayed.

Don't try emergency workarounds. Sending the campaign from a different ESP, exporting your list and emailing directly, or pausing flows in panic typically creates more problems than the outage itself. Unless the incident is multi-day (very rare), waiting is the right call.

Communicate to your team. Status pages don't reach your team automatically. If your CMO or founder is asking "why aren't emails going out," it helps to have a screenshot of status.klaviyo.com ready.

After resolution, verify. When the incident resolves, do a test send. Confirm your flows resume processing. Spot-check that recent customer activity (new orders, new subscribers) is appearing in Klaviyo.

Related symptoms

• "My emails aren't sending": Could be Klaviyo-down, could be flow misconfigured, could be Smart Sending suppressing. Check status first, then flow configuration.
• "My metrics dashboard is showing old data": Often a partial degradation symptom. Wait an hour and re-check.
• "My Shopify orders aren't appearing": Check both status.klaviyo.com and status.shopify.com. If both green, the integration is account-specific.
• "My deliverability dropped overnight": Authentication issue, list hygiene event, or ISP-specific reputation drop. Not typically an outage.

How to check this in Klaviyo

Klaviyo itself doesn't have a "is this account healthy" dashboard. The closest signals:

• Settings → Integrations for token expiry warnings
• Analytics → Metrics for trigger event freshness
• Flow's Latest Entries tab for recent entry counts
• Account dashboard for sends-out-the-door volume

You have to know what to look at. There's no proactive alerting.

When to escalate

Contact Klaviyo support if:

• status.klaviyo.com shows green but you have clear platform-wide symptoms (multiple flows broken simultaneously, account-wide send failures)
• An incident on the status page has resolved but symptoms persist for your account after 2+ hours
• You're experiencing data loss (events that should have been recorded are missing)

If you find yourself checking status.klaviyo.com regularly because something keeps "feeling off" but Klaviyo is technically up, what you actually need is account-specific monitoring. Playbook scans your account hourly: trigger event volumes, integration token freshness, flow entry rates, authentication state, deliverability metrics. When Klaviyo is healthy but your account-specific signals drift, we surface it before you'd notice on your own.